Frequently Asked Questions
We observed your potential queries or challenges, and have your problems solved ahead.
Products and Brand
- 1
Who Are We?
- +Tanboer is a professional down jacket manufacturer established in 1999. We have domestic first-class raw material suppliers and leading-edge domestic production technology. Our professional R&D and quality inspection team is poised to provide you with excellent services for any forms of order. - 2
Why choose Tanboer instead of other suppliers?
- +Tanboer has over 20 years of experience in the production of down jackets. We are in the top four in China's down clothing industry and we have a specialized international trade team. At Tanboer, we not only provide quality products but also professional service and competitive quotes. - 3
How do we guarantee our quality?
- +Before the mass production, the sample will be produced in advance for your confirmation. We will also carry out the final inspection of the finished products before delivery. - 4
Why are your prices higher than other suppliers’?
- +We have been specializing in down jackets manufacturing for 20+ years. The most advanced production technology and raw materials of highest quality are utilized in our production. Therefore, the best quality among the same level of products are guaranteed at Tanboer. - 5
What are the fill power and waterproof rating of your down jacket?
- +Our down jacket is filled with fluffy down with fill power of 800+ In³/Oz, which is currently the best in the market. The warmth of a down jacket can also vary relying on the amount of down. So, the particular differences of down-filled warmth will depend on a specific case we are talking about.
At present, our down jacket fabrics have a waterproof rating of 3 or higher, which is recommended for you. If you have a specific waterproof and warmth demand, we can satisfy your needs with customized services.
- 6
Is your fabric anti-static?
- +The waterproof coefficient and antistatic rating of the fabric are the opposite. At present, when we choose raw materials, we will be more focused on the antistatic ability of fabrics. Besides, our craftsmanship in this area is quite professional. Therefore, you can rest assured for the anti-static performance of our down jackets. - 7
Is your down jacket fluffy and down-proof?
- +Our down clothing is made of double-layer, three-layer or four-layer woven fabrics. Hence, the down jacket is almost seamless to prevent down from getting out. What’s more, after 20 steps of workmanship, our down jacket can be perfectly fluffy. In all, we’ve focused on the development and production of down jackets for 20+ years, and our quality can be completely guaranteed. - 8
Do you have any color differences in your down clothes?
- +We will try best to avoid chromatic aberration of product display on our site. Yet, due to the light angle, display resolution and other factors, it’s normal that there is a slight color difference. Please kindly refer to the actual product received. - 9
Are the down jackets on the site your new products this year?
- +You can check from our “New Arrival” series of both Men’s and Women’s collections. There will be the latest styles of the year.
Down and Fur
- 1
Is your down qualified?
- +Our down is RDS-certified complying with international standards. And we have a professional in-house quality management system to ensure the down-feather quality. What’s more, we also provide third-party inspection reports on demand.
Services and Support
- 1
How long will it take to get your reply?
- +We promise to respond to you in 8 hours or less. - 2
How should I choose the down jacket size for my market?
- +Simply provide us with the detailed height, weight, and size data of your targeted consumers in the last quarter, or your previous product size range. Our experts will recommend the right size level for your business. You can also choose from our standard size chart. In addition, size customization services are available at Tanboer, as well. - 3
When do you have promotions?
- +Our promotions will be updated on our official website promptly, so you can keep an eye on our latest news on the site. (We will send you a promotion link at the same time, as long as you have subscribed to our newsletter.) - 4
How to maintain the items purchased?
- +You can simply check from our website the “resources”, there will be product care details for your reference. Or you can leave us an email address and we will send you a complete washing and maintenance instruction. - 5
How to wash our down jackets?
- +1) Please wash by hand in water with temperature less than 30 degrees.
2) Do not use fluorinated bleach; Do not use detergents containing fabric softener or bleach; Use neutral detergent only.
3) Please do not rub the down jacket with hard or sharp objects. Please wash separately. Do not soak.
4) Please wash thoroughly with clean water. Do not wash or brush hard. Do not wring.
5) Tumble drying. Low-temperature ironing. 110 degrees Celsius.
6) Do not dry clean. - 6
What if the down jacket is damaged when received?
- +We guarantee that the quality of each item we sent out is free of defects. And of course, we will try our best to ensure that the goods will be intact during transportation. However, if there is any damage of the goods, please contact us for the first time. We will negotiate with the freight forwarding company and offer you a reasonable solution timely. - 7
What is your return policy?
- +We require that you should return the clothes on time and that the returned clothes should be kept in a new state with labels. We accept returns for clothes of current seasons and discounted items.
Payment
- 1
Why do I have to pay the advance payment before shipment?
- +Adhering to the principle of good faith, and being based on our mutual benefits, we will collect partial deposits in advance for the procurement and production of raw materials. - 2
What payment methods do we support?
- +Currently, we accept TT, Letter of Credit (LC), Alipay, and PayPal.
Shipment
- 1
What sort of international delivery is available at Tanboer?
- +At present, we have reliable freight forwarding partner. And we also support delivery by sea, by air, and by various kinds of international express delivery, such as DHL, TNT, UPS, EMS, FEDEX, and so on. - 2
What is your shipping cost?
- +We offer a variety of transportation methods to meet your delivery time requirements, and each option has a corresponding price range. For specific details and information about our shipping options, please contact our team who is ready to serve you around the clock. - 3
How do we avoid delays in delivery?
- +On-time delivery is our basic principle and the most important part of our business routine. We will conquer all difficulties in the production cycle and guarantee the punctual delivery. - 4
How to check the order status?
- +We are happy to provide you with the latest information on your order status! If you provided a valid email address when placing your order, you will receive a confirmation email. And after the shipment is done, a shipping notification containing your package tracking information will be sent to you. - 5
How long does it take for my order to arrive?
- +Delivery length may vary, depending on the shipping method selected and the destination of the package. Besides, weather, shipping holidays, peak shipping seasons and incorrect billing information may delay the delivery of your order. - 6
How do I know when my order will be received?
- +We will track the progress of logistics transportation and provide you with feedback accordingly in real-time.